Terms & Conditions — Coffee delivered home

The Terms & Conditions of the SLURP coffee experience

1. General

These terms are applied between Oy Slurp Ab(Oy Slurp Ab, Company ID: 2636646-5, Fredrikinkatu 61 A 54, 00100 Helsinki, hereinafter “Slurp”, “Us”) and the person (hereinafter “Customer”, “You”), who has ordered the SLURP coffee experience (hereinafter “Service”). When applicable, the Service also uses Slurp’s general Terms of Order and Delivery that can be found below.

By placing an order through our Website the Customer needs to register to the Website and create a personal account. You are responsible for assuring that all information you enter as part of the registration process is correct, complete and up to date. The Customer is also responsible for keeping the personal information up to date.

Your personal data will be stored and processed by Slurp in the manner stated in Slurp’s Privacy Statement.

The Contract between Slurp and the Customer is made, when the Customer accepts the final Service on the Slurp website.

2. Service

The Service is valid until further notice unless it is pre-paid. Gift subscriptions are pre-paid and time-limited and will end automatically after the term.

The service comprises of coffee shipments sent with the interval and to the address that the Customer has set.

The Customer will receive their first coffee approximately a week after making their order. After that, the chosen Service is synchronized to the general delivery rhythm of Slurp selected by the customer, which after the coffee shipments are delivered at a regular shipping interval.

Slurp chooses the coffee delivered with the Service. The Customer has the option to select the amount, type, roast level and grind of the coffee within the limitations set by Slurp.

The Customer controls the Service through the Customer’s personal user account on the Slurp Website. The Customer can customize and make changes to the Service at any time. Changes are effective immediately excluding shipments that are already paid and move to production. This means the changes to the next coffee delivery must be made latest on the day prior to the day when the payment for the next shipment is due. Due to the coffee being roasted to order, the payment is due fourteen (14) days before the expected delivery date home in Finland. The next date of the subscription fee can be viewed in your user account.

3. Price list

The price of the order is determined by the order size. The prices include VAT unless mentioned otherwise. Delivery is charged separately. The current prices can be found on Slurp’s website. Slurp may change the price of the Service at any time. Slurp is required to inform the Customer of the price changes in advance.

Slurp retains the right to cancel the Service in the case of a clear price error. A clear price error means a possible pricing error in the web store in which the product’s price significantly and clearly varies from the correct price.

4. Payment and payment methods

The only payment method for the Service is an automatically renewable card payment (hereinafter “Continuous Billing”). We accept payment by credit, debit and Visa Electron. With Continuous Billing, the Customer gives Slurp the right to charge the Customer automatically for the payments considering this contract. The Customer agrees to sign the necessary documents and, at each due date, keep sufficient funds for payment of the subscription available through the selected means of payment.

Customer payment information is not stored by Slurp. The payment information is securely stored in Swedbank PayEx Ab’s external payment service for online banking payments and in Stripe Payments Europe, Ltd’s payment service for card payments.

The deliveries are automatically charged based on the card information that the Customer has provided. The first payment is charged at the time of purchase. After this, the next payments are charged, depending on the Customer’s delivery schedule, on a Tuesday, fourteen (14) days before the estimated delivery of the coffee. Slurp will not send the Customer a paper bill.

Slurp has the right to charge the default interest rate stated by the Interest Act as well as a reasonable payment reminder fee for delayed payments. If the overdue payment is not made regardless of the payment reminder, Slurp has the right to terminate the Service immediately, in which case the Customer is liable to pay all the payments left due to this contract.

5. Privacy

Your privacy is important to Slurp. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information. When processing personal data, we rely on our legitimate interests in maintaining business relationships and communicating with you about our operations and services. We process your personal data in accordance with the applicable laws, including the General Data Protection Regulation (GDPR) in particular.

The complete Privacy statement can be read at: https://www.slurp.coffee/en/privacy/.

6. Terminating the Contract

Both the Customer and Slurp have the right to terminate a valid Service at any point without advance notice while in line with these Terms & Conditions. The Service can be terminated from the Customer’s personal account or with a written notice.

When the Customer terminates the service, all products that have been charged will be delivered. Already made charges will not be refunded. The Customer must terminate the Service latest on the Monday prior to the subscription fee charge to stop the payment on Tuesday. If the termination happens after this, the next coffee will be charged and delivered normally, after which the Service will end.

The pre-paid Service will end automatically when the pre-paid time has run out unless the Customer has made a new pre-paid payment prior to the end of the Service.

7. Other Terms

This contract concerns single deliveries of food-stuff and other groceries delivered to the consumer’s home or office with a regular delivery system and therefore does not fall under chapter 6 of the Finnish Customer Protection Act.

The coffee deliveries are always made with force majeure reservations (such as strike, delivery difficulties, production issues, sick personnel etc.). Slurp will not refund coffee that is not delivered because of force majeure. Undelivered products will not cause a payment obligation to the Customer.

Slurp is not responsible for Posti or another delivery company being unable to deliver to the address the Customer has specified. If for example the address isn’t accessable or the mail slot is too small, the Customer must retrieve the package from the nearest post office. Possible delivery times are all estimates and Slurp is not liable for any delays.

Slurp reserves the unilateral right to change these terms. The changes can be made seven (7) days after informing the customer of the change in Terms & Conditions. Slurp can inform the customer by email or in the same envelope as the coffee.

The Customer’s log-in information confidential and no third party can use them. The Customer is responsible for all actions made through the Customer’s account. If the Customer suspects the unprohibited use of their log-in, they need to immediately inform Slurp and change their password. Slurp has the right to request the Customer to change their password at any point.

The General Terms & Conditions

1. General

These terms are applied between Oy Slurp Ab(Oy Slurp Ab, Company ID: 2636646-5, Fredrikinkatu 61 A 54 00100 Helsinki, hereinafter “Slurp”, “Us”) and the consumer customer (hereinafter “Customer”, “You”) and their trade relationship, based on the product purchase (hereinafter “Order”) of the Customer. The terms are also partially applied between Slurp and a company purchasing products for professional use (hereinafter “Company client”) and their trade relationship when applicable.

The Contract between Slurp and the Customer is made, when the Customer accepts the final Order on the Slurp website. You are responsible for assuring that all information you enter as part of the registration process is correct, complete and up to date.

Your personal data will be stored and processed by Slurp in the manner stated in Slurp’s Privacy Statement.

When applicable, the SLURP coffee experience uses The Terms & Conditions of the SLURP coffee experience, that can be found above.

2. Products and pricing

The prices include VAT unless mentioned otherwise. Delivery is charged separately.

Slurp retains the right to cancel the Order in the case of a clear price error. A clear price error means a possible pricing error in the web store in which the product’s price significantly and clearly varies from the correct price.

3. Order

The Order is made, when the Customer accepts the final Order on the Slurp website. After this, the Order can not be edited in the web store. For possible changes, the Customer must contact Slurp: info@slurp.coffee.

Slurp will send an electronic confirmation for a successful order, from which the Customer can check the order information. The Customer must preserve the confirmation for possible future need.

The Customer accepts that Slurp may send the Customer email or text messages about matters concerning the Order.

4. Payment

We offer payment by credit or debit card and online payment with selected banks. Current payment options are visible in the Slurp online store. Payment is required before delivery.

5. Delivery

Slurp offers different delivery methods for coffee and product deliveries. Usable delivery options are visible while making the order.

We aim to send the products to the Customer as soon as possible, latest after three working days after receiving the order. Possible delivery times are all estimates and Slurp is not liable for any delays.

Slurp is not liable for obstacles Posti, PostNord or other possible delivery companies face during delivery.

The coffee deliveries are always made with force majeure reservations (such as strike, delivery difficulties, production issues, sick personnel etc.). Slurp will not refund products that are not delivered because of force majeure. Undelivered products will not cause a payment obligation to the Customer. If an ordered product is unavailable, Slurp retains the right to cancel the Order. Slurp will return the payment made by the Customer if the product can not be delivered for reasons up to Slurp.

The customer is liable to check the shipment within 14 days of delivery and familiarize themselves with the instructions and terms before use.

6. Warranty and reclamations

The warranty is based on the warranty terms defined by the manufacturer. The Customer is liable to read the warranty terms delivered with the product before use. The warranty terms can be found in the instructions, a separate warranty sheet or the website indicated by the manufacturer.

If the Customer would want to use the warranty, the Customer is required to make a written reclamation to Slurp. The Customer is required to present a receipt of the purchase when making a reclamation.

Slurp is not liable for damage caused by the Customers actions.

7. Slurp’s 100 day free returns and the right to money back returns

The remote sale of products falls under chapter 6 of the Finnish Customer Protection Act and therefore unused products have a 14-day money back guarantee. Slurp’s free returns have been extended to 100 days from the date of purchase. The returned product must be unused and in original condition and in sales condition as well as carefully packed. The Slurp free returns are only available in Finland.

The Customer must follow the following rules while making a return:

The product must be packed in a package that is safe for transport. The product and packaging must be handled with care.
The package must contain the following information: order number (can be found on the receipt), name, address, the reason for returns and bank account number.
The return should always be made with the Posti official returns service. Mention Slurp’s returns number 642150 to Posti. The delivery must be made as a package because letters don’t have tracking You may also be in touch with our customer service, and we can email you an address sticker and order you a Posti pickup to your address in Finland on weekdays between 9-16.
If the product has been delivered to the Customer by other means than a Posti package, the returns must be made in the same way as the package was obtained: Matkahuolto return from the same Matkahuolto location, from which the product was received from; or the parcel point, using the same code as when retrieving the package.
The customer is liable to retain the tracking number from Posti, DHL or Matkahuolto.

Slurp will return the Customer’s payment within fourteen (14) days of receiving the product. The refund will happen in the same way as the payment for the product was made.

8. Privacy

The Customer is added to Slurp’s customer base, which is used for example for maintaining and caring for the customer relationship. Slurp has the right to use and release information for justified use (such as direct marketing, remote sales and market research) based on the current Personal Data Act. The web service may use cookies and other similar techniques in ways explained in the Privacy Statement.

The complete Privacy statement can be read at: https://www.slurp.coffee/en/privacy/.

9. Other Terms

All consumer sales are made according to the valid Customer Protection Law in Finland and Europe. These terms and conditions are not valid in the part in which they limit consumer rights from the requirements made by law.

The trade agreements made between Company Clients and Slurp are made according to the Finnish Sales laws unless these terms specify otherwise.

Slurp reserves the unilateral right to change these terms without prior notice. The Terms & Conditions, found on the Slurp homepage at the time of the order, apply on all orders.